Deliveries.

 

All order placed before 11am Monday to Saturday are despatched the same day.  All orders placed after 11am are despatched the next working day.

All orders for the Uk will be delivered by Royal Mail 1st Class.  Please allow 2-3 working days for delivery.
All orders for Europe will be delivered by Royal Mail Airmail.  Please allow 3-5 working days for delivery.

All orders for USA/Rest of World will be delivered by Royal Mail Airmail.  Please allow 5-7 working days for delivery.

 

Please note any and all duty and taxes incurred in the country of destination are the full responsibility of the customer.

 
Returns.

JSR Beads is committed to providing total customer satisfaction. If you are not delighted with your purchase you may return it to us within 14 days of purchase, provided it is in perfect condition and in the original packaging. Our beads are packed with great care to ensure it arrives in perfect condition. We have made every effort to represent the beads as accurately as possible. Each piece has a full description, length details and accurate, detailed photography. We cannot accept responsibility for any variation in colour caused by the browser, software or computer system used by you, the customer.

Please email to obtain a Return Authorisation number before returning any purchase.

A Return Authorisation number must be obtained within 14 days of purchase. Include in your email your full name and address, order number, product code, product name and your reason for return.

On receipt of your Return Authorisation number please take care to follow the instructions below:

Please put the Return Authorisation Number on the package outer you are returning to us.



We request that returns are shipped through Royal Mail Special Delivery.  Please note we do not accept liability for returned goods if you do not return them to us via Royal Mail Special Delivery.

Payment of return postage is fully the customer's responsibility and will not be reimbursed by JSR Beads.

For European or Worldwide returns please follow the instructions above. We request that returns are shipped through the shipping service within your country which covers insurance and delivery tracking.

A refund will be issued once the item has been received and checked by JSR Beads less deductions for the initial postage of your items.



Returns to:

JSR Beads - RETURNS

13a Silver Street

Glastonbury

Somerset

BA6 8BS

England


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